FREQUENTLY ASKED QUESTIONS
At Zene, we make every effort to ensure that the product you receive matches the image shown. All our photos are taken under professional lighting with attention to true color and detail. However, slight variations may occur due to lighting, camera settings, or screen resolution.
Rest assured, the design, fabric, and embroidery will be exactly as described—and crafted with the same care and quality you expect from Zene.
Your satisfaction is our priority. 💫
Once your order is confirmed, a detailed sales receipt is sent to your registered email address. You can also review your receipt at any time by logging into your account on our website and visiting the "My Orders" section.
If you haven’t received your receipt or need further assistance, our customer support team is always here to help. 💌
At Zene, we want you to love what you wear. If you're not fully satisfied with your purchase, you can request a return within 4 to 5 days of receiving your order.
To initiate a return:
Go to the “My Orders” section on our website.
Select the item you wish to return and click “Request Return.”
Follow the guided steps and submit your request.
Please ensure that the item is unused, unwashed, and in its original packaging with tags attached. Once your return is approved, we’ll guide you through the next steps.
For any help, our support team is just a message away. 🤍
At Zene, we do restock some of our most-loved designs based on demand and availability. However, since many of our pieces are part of limited collections, restocks are not guaranteed.
We recommend signing up for restock alerts on the product page or following us on Instagram for updates on new arrivals and restocks. 💫
Your favorite piece might be back soon—stay connected!
Zene offers nationwide delivery across Pakistan. At checkout, simply enter your complete shipping address, and we’ll deliver your order right to your doorstep.
If you need help with your shipping details or have a special request, feel free to reach out to our support team—we’re happy to assist! 📦✨